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Businiess name:
Amer's Custom Woodworks
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Review by:
citysearch c.
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Review content:
We used Amers Custom woodwork to install wainescoating \r
in our family room in Spring 2008. It was a $16K, project to install \r
28 linear feet of wainscoating, plus a bookshelf with door.\r
\r
We wanted a high level of crafstmenship and so we gathered four bids \r
for the project. Amers Custom Woodwork was the highest bid , but they \r
impressed us with their nice looking shop, photos \r
purpotedly of their work, and professional sales process. Unfortunately \r
for us that is where the professionalism stopped.\r
\r
During the sales process he sold us on that his final product would\r
be better then the competition because he would paint it in a special\r
chamber in his shop. He showed us what the output would look like,\r
and it looked very nice.\r
\r
After collection nearly 70% of our money, and building\r
all the wainescoating he informed us they couldn't do it in the\r
pressure chamber, and he would have to paint it in our house. We were\r
concerned, but he assured us the quality would be the same.\r
\r
It wasn't. The paint immediately began bubbling. It looked horrible.\r
What was the most distressing about the situation was that the owner\r
insisted it was fine, and we had to argue for three weeks for them to fix the problem.\r
\r
The paint is still bubbling/peeling and over time it's just getting worse.\r
We have called multiple times for them to resolve the problem\r
and they don't even return calls. \r
\r
There also turned out be unprofessional gaps in the crown moulding, and\r
they used a cheap pressboard under the maple front that is falling apart.\r
\r
Plus they also collect 50% upfront, and almost 75% before the actuall install\r
so you aren't in a very good position to complain. \r
\r
My take on their company is that they want to cater to the high end\r
segment of the market (like ourselves), but they don't actually have\r
the skills to deliver that level of product, and instead of standing\r
behind their work they would rather collect the money and move on to\r
the next customer.
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