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Businiess name:
Genie Car Wash
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Review by:
citysearch c.
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Review content:
To Whom It May Concern:
On December 19, 2010 at around 10:00 a.m. I came into Genie Car Wash to have a routine car wash. I was sold on an oil change and waited patiently inside to get my car back.
I had been waiting for about an hour before I was able to drive off. The oil change came with a free car wash and due to their computer system being down it took a little longer than expected to complete the process. Everything seemed okay when I was handed back my keys to my car. I even tipped the employees generously.
I drove less than 5 miles down the road to grab a bagel. As I walked back to my car with my breakfast in hand I could not believe my eyes. My whole back bumper had been dislocated. It was hanging to the right and completely uneven. I drive a 2010 Nissan Altima and have not been in any accidents prior.
I have a clean driving record and there seems to have been no malfunctions with my car prior to this occasion. I did not know what to do. I knew when my car arrived it had been in perfect condition, but when I left it had appeared that my bumper was no longer in tact.
I drove back to inform Genie Car Wash that it appears my bumper had been snagged on something when going through the car wash. They informed me it came in this way. They had told me that had meant to tell me but they got distracted. Before I knew it I had a team of employees ganging up on me.
I wasn't buying it. I felt like I was being taken advantage of. The staff at Genie Car Wash then began to try to fix the problem by pushing, kicking, and sticking metal rods in my bumper to try to align it.
They kept on repeating it came in this way. At this point I was left with no other choice but to call the police. I was not looking to get anyone in trouble or to get some huge settlement. I just knew that my car was damaged by going through their car wash.
The police began to interview the staff. The situation became 20 employees against me. I felt helpless and did not know what to do. They took down my information and informed me the owner would be in touch with me. Everyone except me had all agreed the car came in damaged.
The owner never called me to follow up. I had called him to explain my story. He informed me that although he wasn't there he believes my car was damaged from the start.
He says it is very well possible his car wash machine made it worse, but it was already damaged so he is not liable. He made no attempts to apologize. However he offered me some free services at his car wash. Now it is more than likely I will have to go to court when all I wanted was an apology and a fair solution to this problem.
I am writing this review to warn any potential customers about the problems I had when going through this car wash. If you car is damaged do not go through because the car wash will make it worse. If you car is not damaged do not go through because the car wash will make it worse. Also if there is ""obvious damage"" their team does not have to inform you.
I was a loyal customer and now I feel completely taken advantage of. Please enter this car wash at your own risk.
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