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Review content:
Brandon Iron built the metal railings for a new patio deck. The owner, Brandon, came out to take the measurements and verify the correct type of trim to match the in-place railings.
First they used the wrong decorative rings and had to cut them out, replace them, and re-powder coat. Next, when they delivered the railings, they didn't fit - too tall!
After checking, the drawing measurements were correct, the shop cut all the stiles 3"" too long. They took them back to the shop, cut the 3"" off of all the stiles, re-welded them, and ran the powder coat again.
They were re-delivered and installed, but the installer put the rails in crooked, with the bolts sticking out. But even worse, the top railing has weld splatter under the powder coat causing very sharp edges to stick out.
The protrusions are so sharp, they cut the hand of a guest sliding their hand across the top rail. In addition, the powder coat did not stick where they cut and re-welded the stiles, so they'll start to rust immediately.
The prime contractor for the addition said Brandon would come out again, take the railings back to the shop and re-work them for the fourth time. However, when Brandon called to set the appointment he had a real attitude that they had done nothing wrong, and implied all the problems were someone else fault. In fact, he didn't even remember what the specific problems were with the railings - not very reassuring.
Bottom line, as he carried on with his rant over the phone, I hung up on him. We now must pay additional costs we hadn't counted on to have a professional correct all the mistakes and terrible workmanship of Brandon Iron.
PS - Apparently Brandon is the son of the man who originally started the business. Unfortunately, he has a lot to learn about product quality AND customer relations.
Pros: Nothing
Cons: Bad quality workmanship - Bad service - Bad attitude
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