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Businiess name:
Tokyo Japanese Steakhouse
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Review by:
citysearch c.
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Review content:
Thier food is okay for the most part however my husband and I ordered his birthday dinner from there as a pick up. When we got home we noticed they did not give us the filet we ordered instead the gave us new york strip which was tough and hard with no flavor. I could not eat it. We called to notify them of the error...one of the ladies that worked there said to come back the next day to get a filet replacement. Well the next day we called and we was told there was a misunderstanding and we could not get a replacement we could drive out there from (Ellenwood to Stockbridge) to get a refund. Are you kidding me! First of all you should do what is necessary to satisfy the customer...since the error was your fault. Second if there was a probably you could have told us to come back the same day to correct it. Third of all I am not drive back to your restaurant for a refund you better give it to me over the phone. This is not the first time I have had bad service ....things cost to much to give them my money and they do not respect me as a customer...they can consider me done with them.
Cons: Do not care about customer...point blank...it is obvious!
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