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Businiess name:
The Sport Factory
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Review by:
citysearch c.
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Review content:
WATCH OUT. HORRIBLE CUSTOMER SERVICE. UNFRIENDLY and HARD TO REACH.
Don't get sick before a clinic or you'll be stuck footing the whole bill!!
Paid $55 for a mothers day gift for my wife for some private swim lessons. She got violently ill so I called and emailed as soon as I could think of what of her items I would have to cancel. Received no call back or no response to my email.
Had to call Monday to reach anyone. Owner called back and said sorry nope can't do it. Didn't even try and mediate the situation. I responded with a long email explaining customer service. Got an arrogant snide response saying, ""Well tell you what (As if I didn't know anything) you come in and ill give you a credit."" You really think I'm going to come and spend money in your store?
Whole situation could have been handled a lot better. Looks like that Cervello P2 will be bought at All3Sports Instead.
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