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Businiess name:
I Love Sushi Restaurant
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Review by:
citysearch c.
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Review content:
A friend and I visited this restaurant after searching CitySearch for a new sushi place. Overall we loved the food, were disappointed with the service, and frustrated with our overdraft fees! Read on?\r
We visited on a Friday night and were greeted friendly and seated promptly. We ordered and were served quickly. We noticed that we were missing one of our sushi rolls and where unable to find our waitress to tell her this. She later came to check on us, and we let her know about the missing roll and asked her for another item. She repeated this back to us, and so we thought she understood. She shortly returned with just our second order, not the missing roll from our first order. We were annoyed and she was busy, so we didn?t complain. We were given our check later, and saw that the missing roll was on it, so we had to bring it up again. They apologized and, we asked them to split our check between our two cards.\r
A week or so later, I was informed by my bank that I had overdrawn my account. I was disappointed to see that I had been double charged by ?I Love Sushi? and therefore, had overdrawn the account. I was informed that I needed to confront the restaurant. I stopped by and let them know the situation and talked with the manager/owner over the phone. I asked him to call my bank and deal with them to rectify the situation. He did this, but also I received 4 phone calls from the restaurant asking me for my friend?s information because they had charged me twice instead of splitting the check onto two cards. They did pay my overdraft fees, but refused to refund my double charged amount until they got payment from my friend. I didn?t feel it was appropriate for them to ask me for her information, nor for me to give it and so chose to deal with my friend on my own. \r
It seemed that they could have eaten their costs at that point, rather than upsetting their customers any further because of there idiotic mistakes. I was very annoyed and disappointed.\r
Pros: food
Cons: service
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