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Businiess name:
Blu Sky Cleaning Services
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Review by:
citysearch c.
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Review content:
I purchased a 3hr home cleaning from Blu Sky off of GroupOn. I signed up for a 9:15am appointment, but received a phone call the day before my appointment notifying me that 1) someone would come to clean between 9:30 and 12:30 and 2) gratuities for the cleaning woman were appreciated (and gave instructions on how to do it). I found both of these messages odd. Why sign up for a 9:15am appointment if they then schedule a 3hr window? Also, I feel it's rude to instruct me to tip, especially before the service is even completed. I was willing to overlook these things if the cleaning was satisfactory though.I received a call at 10:58am letting me know the cleaner would arrive within 30 minutes. She arrived an hour later with a strong cigarette smell to her. I have no problem with smoking, but this was an overwhelming odor! Now I know why she was late!The cleaner, Constance, was then terribly rude to me. She said there was no way to do basic mopping, vacuuming, and sweeping of my house in 3 hrs. even though that is what my regular cleaning company does. She wanted me to purchase extra time. She questioned me about my regular cleaner including how much she charged. She was upset that I had a regular cleaner and asked if I had any intention of using her again (this is before she'd even cleaned).I called their office to ask what is typically done in 3 hrs. The asst. manager said that some of their employees are slow so she couldn't say for sure. She also said Constance was never rude to clients and disregarded my complaint on that matter. I asked about their company policies regarding the handling of complaints, but she refused to explain. Finally, I spoke with Mimi, the manager who was also unhelpful. She told me that since I was using a GroupOn, they weren't actually making money off of me. I guess my satisfaction didn't matter. Overall, the customer service was less than pathetic. Constance's cleaning was also subpar. She talked on her cell phone for 3 hrs. and I had to clean up afterwards.
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