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Businiess name:
Beleza Couture Studio Express
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Review by:
citysearch c.
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Review content:
The service at Beleza Couture Studio was so BAD and RUDE we never even made it through the door. When my wife first called to make an appointment for partial highlights the rude receptionist was so unprofessional and hard to understand my wife thought she dialed the wrong number. Then my wife was told the special offer we had for $50 could only be used for a haircut. At the top of the offer it states it is for $50 of hair services and says nothing about haircut only or any exclusions. So, I called back to talk to the owner and found she was the same rude receptionist my wife dealt with. After I explained my wife wanted partial highlights THE OWNER SAID SHE WOULD NOT HONOR THE DEAL even though it had NO EXCLUSIONS. She repeated it was only for a haircut. A $50 HIAR CUT? That’s no deal even if the customer service is great! She said she would call the promoter and fix her offer. Well, I called them and told them what happened; not only did I get my money back, but the staff said they would deal with Beleza too because the owner was being dishonest. DO NOT GO TO BELEZA COUTURE STUDIO! Later the owner called back, realizing her mistake and offered my wife 20% off any service. I said not only was that an insult when the original offer was 60% off; but that we would not ever go there and would be telling everyone we know about the horrible service at Beleza! Do you want someone this cheap and dishonest to cut your hair? Do you think they will listen to what you want? Do you think they will do whatever it takes to make you happy? The only answer is 'no'! I would not be surprised if all these other 5 star comments are written by the staff and friends or family of this dishonest owner. The only reason they get a 1 star rating from us is because ZERO stars was not an option,\r
Pros: they did not get any of our money!
Cons: rude and dishonest
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