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Businiess name:
Groff's Graphic & Personalized
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Review by:
citysearch c.
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Review content:
I started out very happy with my decision to use Groff's Graphics for my wedding invitations. The invitations really are beautiful.\r
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Then things all went down hill. The invitations were slated to come around the middle to end of October. I needed them earlier so I paid a $200 rush fee.\r
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When they did not show up when expected I tried contacting Heather several times. She finally got back to me on 10/19 and told me they were in the mail. I did not receive them until 10/23.\r
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She lied as the postage/post office stated they were not placed in the mail until 10/21. We then realized that we were missing part of the monogram seals we paid an upgrade charge for. I tried to contact her immediately and asked if she could overnight them.\r
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Heather responded Monday morning saying she could not overnight them, sorry. She could only put them in tomorrows mail as today's had already been picked up. Apparently she couldn't even fix her own mistake by dropping them at the post office.\r
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She has also refused to reimburse me the rush fee even though they ended up coming the same time they were originally expected. She has not even been apologetic. She only apologized in saying that she can't give me any of my money back and cannot overnight the seals.\r
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The invitations are pretty but not at all worth the time, effort or money it took to deal with this company. I feel robbed. I really suggest you go elsewhere. If things don't work out just know that you are out of your money and she won't be making any effort to rectify the situation.\r
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Total and complete dissapointment and I've been swindled of $200.
Pros: Pretty Invitations.. if they are complete
Cons: Incomplete Invitation, bad customer service, took my money
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