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Review content:
When I originally ordered the combo package from Consolidated, I ordered a 6mb Internet service, land line telephone service and TV (including HD) as a combo package, for 125 bucks a month, what I received was another thing entirely. First off, the installer came to the house, told me, and I quote ""it doesn't matter where we put the main box because of the repeating units"" but failed to mention that it was the TV signal that he was referring to. So in doing that, he placed the main box, that supplies the Internet, Phone and TV to the whole house in the laundry room which is located in the most remote section of the house, therefore instantly degrading the wireless connection of the internet, which DOES NOT USE the repeater units mentioned above, the 6mb internet never achieved over 4.5mb EVER, and most times the service lagged in at 2-3mb with a ping of 150-300 causing so many problems rendering the internet, almost completely unusable. The phone service, was horrible, to say the least, because the phone service is VoIP even though I specifically requested a land line, I got VoIP instead, and therefore adding to my frustration, when I called the customer service phone number, the agent told me that if I wanted the main unit moved to a different location I would have to pay the company 99 bucks to have a installer come out and re-install the box in a different location, which is completely unacceptable due to the installer not explaining the the installation process so that me or someone like me, the customer, actually understands. The next complaint I have is the TV package I ordered, was supposed to be HD, and technically it is, but realistically its garbage, Consolidated's HD service is 720 which is by all standards the absolute LOWEST RESOLUTION that can be called HD. Then you have the channels that are favorites, that the audio is out of sync, rendering the channel unwatchable, or the picture being horribly pixalated or grainy and again making it not worth watching TV. Bottom line, I am completely and totally unsatisfied with Consolidated services, I had them for about 6 months till the headaches became so unbearable, I just decided to change my services, now I have Direct TV, in HD with a DVR for 60 bucks a month and a Charter internet package for 50 bucks a month giving me a 25mb/3mb internet connection averaging 15/3 all day long. I just use my cell phone for phone calls, which is what I should have been doing all along, needless to say, if you want to be ripped off, mislead, and over charged, Consolidated Communications is your pony, if you want to actually get something you pay for, steer clear of these thieves.
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