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Businiess name:
Soleil Total Fitness
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Review by:
citysearch c.
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Review content:
Staff is extremely unprofessional and rude. I went to the gym for almost a year, and my credit card was stolen, so I reported it to Koga because I was set up for monthly billing. I got a bill a month later stating I was behind on my payment, said I went down to the gym and they said they never changed the credit card, so I gave them the new credit card in person. So about 6 months went by and one day I went to the gym and they explained to me that was account was in COLLECTIONS. I called the agency and explained the situation and they said I needed to deal with the gym. I called and explained my situation and they said they never received a new credit card, I explained to her that I changed my credit card twice, how did you not get the new card? They still had the stolen credit card on file, and how come I never received ONE phone call or ONE letter about this issue, I was then transfered to the Manager and never in my life have I ever dealt with someone at a business more rude then her. She called me a liar, used foul language, hung up on me twice. I called the owner and he said he would meet with me, I went down to the gym at numerous amounts and he was never there and never returned ANY of my phone calls.\r
I have spoken to many other customers and I have a list of 14 people that left that gym because of incorrect charges, extra charges and when they attempted to to resolve the matter, they were treated just as I was.
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