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Review content:
I am a member of this gym and I am finding a new gym. I have belonged to this gym for approximately 1 year: The staff is beyond rude they are obnoxious. I needed help on an elliptical machine. I asked a woman at the front desk for help. I was told by the woman that the trainers are not allowed to help unless you have purchased training sessions. I have belonged to gyms before, gyms with personal training, and never ever had anyone tell me that.
They do not have enough treadmills! I have personally had people stand behind me/next to me while I was on the treadmill just to claim it when it's free. Not only a violation of space but dangerous, and not a single employee said a word to stop it from happening! I have also seen clients leave the machines without wiping them down. Not only disgusting behavior but un-hygenic, and once again not a single employee stepped up to address the situation. I've had to wait in excess of 30 minutes for a treadmill. I come in to do my work-out and leave. I don't have time to wait. I have tried early afternoon, late afternoon, and evening. The only time I had luck was around 9pm. But not a very convenient time with 4 kids, and the day care closing at 8:30! The gym is not crowed either. Most of the other machines are empty. The treadmills are popular, and it is very hard to catch one empty. That is why they should have more than 8 treadmills.
I have also seen the owner Rema, several times, sit in the juice bar area and stare at the clients. She appears to comment and laugh at them, including myself! I fell off of the (above) elliptical machine that no trainer would show me how to work! Rema watched me fall, and didn't even offer to help me up. Normally, I wouldn't complain, but I would think the owner would be concerned with someone falling, and would have at least asked if they were OK...not watch them fall and laugh about it. A few days later one of the treadmills' was missing a bolt (the bolt was lying on the floor next to the machine). I brought the bolt to the front. A woman came over looked at the machine, shrugged her shoulders, and went on her way. I am not entirely sure what occurred next, but a few minutes later a woman went flying off of the same treadmill. The same employee, who previously shrugged her shoulders, came to officially shut the machine down.
The daycare center is a joke. On one particular day, I only had my 12 month old son with me. I was on the treadmill for approximately 15 minutes watching the daycare channel. When, I witnessed a little girl scream and spit in my son's face. I was shocked! I stood there for a minute not quite sure what to do. While, I was waiting for the babysitter to react...the same little girl hit him in the head with a toy. I jumped off the machine ran inside and got to my son, all while the babysitter was still sitting in her chair. Apparently, she had only heard the child scream, didn't feel that any intervention was warranted, and didn't realize that the child had beaten him in the head with a toy! And I do say beat, because my son had a huge black and blue with a lump on his forehead for days afterwards. I, also suggested that maybe she might want to call the little girls' mother/father in, and let them know what she had done (the child was around 4 or 5). Perhaps the parents would like to have the child apologize. The babysitter told me that she didn't feel the incident warranted ""disturbing the mother from her class"". I took my son, complained to a employee in the front that did not seem to care at all, and never went back! F.Y.I - the incident took place over the summer. I had to wait all this time for my contract to be up so I could cancel and join another gym!
P.S., The daycare hours are 8:30-12:15 and then 5:30-8:30. No afternoon hours. Either first thing in the morning which is inconvenient for working moms or in middle of dinner time. They close by 7pm on Saturday and 5 pm on Sunday, and daycare is only from 9am to 12:15.
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