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Businiess name:
Nectar
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Review by:
citysearch c.
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Review content:
My husband and I had 8:30 reservations on a Saturday night. We got there at 8:25 and were asked to go to the bar because our table was not ready. Well, the bar was packed and there was no where to stand. We found a corner and waited . . . and waited and waited. Finally, at 8:50, my husband asked the hostess how much longer it would be. She said another 20-25 minutes. No apologies, and no offer to remediate the situation. We had another engagement we needed to get to so we could not wait. This seemed to fall on deaf ears, and they did nothing but look at us with blank stares so we told them we were leaving. Again, no reaction. The valet asked us how dinner was, and we told him we never ate because our table was not ready, and would not be until an hour after our original reservation time. He explained that they were busy because other restaurants had power outages and they had a lot of walk-ins. He told us that he would go in and get us a table right away. The valet was great, but why was the valet the only one offering to fix the situation? And, why are walk-ins treated better than those who have reservations and have dined there before? I called to speak with a manager, but only an asst. manager was available. I explained our experience and he said that service is usually better, but never offered an apology either. He took my name and number and told me that the manager would call me back, but, not surprisingly, I never heard from the manager. It is incredulous how unresponsive and unapologetic they were and I could never go back there or recommend Nectar to anyone. I would rather drive the extra 15 minutes to go downtown and experience better service.
Pros: Valets are nice
Cons: Hostesses are unhelpful
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