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Review content:
I've had a very positive experience with Bob Schmitz Properties, particularly Laura Gray. I met Laura in the midst of a small crisis - I was adopting my first dog from the Durham shelter and at the last minute my landlord denied the adoption because he is a pit bull (Mr. Wiggles). I immediately began looking for a short-term place to stay that would allow me to adopt him. Also, it had to be cheap, because I was forced to pay two rents for several months until my original lease ran out. To further compound the scenario, I needed to secure a future, larger place to live in that would also accommodate my sister, who was moving up to Durham with me at some point. And finally, I would be out of country during the transition period, and wouldn't be able to move until the second week of the month.
I am sure I sounded pretty desperate, but Laura took this all in stride. B.S.P. are well known for being pet friendly and she immediately welcomed me and my animals. She helped me identify a cheap apartment that I could transition through as needed. She also helped me find a really great house - only it was out of the budget and was available about a month earlier than I could move in. Not a problem. Laura knocked a considerable amount of money off the rent, and pushed the move-in date back a month at no cost to me. They also let me stay in the apartment over a week past my move-out date at no cost, and seamlessly transitioned the deposit to the new house.This is all to say that in my case, B.S.P showed a lot of heart and were very willing to work with me, despite cost to them.
Yes, on move out, I got dinged for the stove pans, even though I scrubbed the dickens out of them, and I forgot to dust the ceiling fans. But these fees were minor, and in light of the extensive, straightforward list of move-out expectations and costs, I can't complain. In general I find their policies fair, extremely transparent, and you can expect a clean house when you move in. Of note, my fridge died in the small apartment soon after I moved in, and at my earliest convenience, the maintenance guy came out to check on it. He immediately determined that it would require replacing, called, got the okay, and was back with a new fridge within an hour. In this case, they did what needed to be done, and with expediency.
After truly suffering under my past landlords, and the final injustice with my dog, B.S.P. was a very refreshing and positive change. So far they've delivered as promised, as expected, and beyond that.
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