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Businiess name:
West Coast Event Productions
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Review by:
citysearch c.
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Review content:
I went to WCEP on July 15th to rent some china, flatwear, glasswear, etc. for my wedding. The person that took our information advised that it would probably be Monday before she could get the rental contract to us. On Thursday morning I emailed to remind her. She emailed right back advising she had started it and would email it soon. The following Monday, I emailed again, explaining that my fiance and I were hoping to tie up the last of the loose ends. Again, she emailed right back and advised she had just finished the contract and would email it shortly. The following Wednesday, I still hadn't seen it so I emailed again - asking if she could please send it. No response. Then I forwarded this chain of emails to the contact on their website asking if maybe someone else could help me. I still have not received any response from them. Maybe my rental needs are below their standard? But, you think they'd tell you that up front instead of leaving you hanging in the wind. I'm sure I'll be able to find another company to take care of this, but you would think an event company would recognize how important it is for people to be able to lock in their plans.
Pros: Lovely items to choose from - if they'd let you rent them.
Cons: Very poor customer service.
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