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Businiess name:
Dee's Studio
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Review by:
citysearch c.
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Review content:
We ordered and paid in full for a wedding dress in 12-07. We called the shop in 3-08 to ask about the status of our order, we were told it was too early and our dress was on it's way, they would call when it came in. In May we called again, and asked where our dress was. We got no call back. Finally 2 weeks before the wedding, I called and said that we needed to know where our dress was, it was going to be a formal wedding and my daughter could not go UNCLOTHED. They finally called back and said that they were unable to get the dress, it was now out of stock. (They checked when we ordered and if they had ordered it when we paid, we would have had it!) They gave us a dress that was $350.00 less and 3 sizes too small and offered us $100.00 back. We had to fight to get the difference back and it took them 3 weeks to credit the money back to us, and we only got it because we raised a fuss when there were many customers in the shop! Thank God for the great seamstress and my daughters long hair, she is the only reason the dress that they gave us fit and looked good and my daughters long hair hid the expanded back!!!! This shop was great when I got married, but was sold and the current owner is not organized. You may not get your dress, and you will have to fight to get your money back! And by the way, they will not give you back cash, even if they cashed your check 6 months prior, they will credit it back to your debit card!
Pros: Nice selection, good parking
Cons: Poor sales staff knowledge, poor customer service
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