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Businiess name:
Rinkov Eyecare
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Review by:
citysearch c.
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Review content:
My brother bought a pair of designer glasses from here and the protective coating became wrinked within two weeks. I had to drive him to the eye center because he could not see enough to even drive himself and had a severe headache. His vision is very bad. He had decided to go with glasses because of his astigmatism. He is a very calm person and had just wanted to get the lens replaced and maybe a trial pair of contacts to tie him over until the glasses came in. He approached the receptionist upon arrival and casually took the glasses off to show her the wrinkling because she asked why he was there and then she rudely said ""I don't need to see them and basically put her hand up in a dismissive gesture and said"" I'll get someone who can help you"", then she went back to being ""important"" at her desk. I couldn't believe her attitude and just sat there and watched , trying not to say anything. Then a young lady came out and basically told my brother that she would reorder the lenses but, they could not give him a trial pair of contacts. He asked if the doctor was in and she said no"" He's at lunch. She also informed my brother that the office manager was off for the day. She was calm but, not helpful and could not resolve the problem at hand. She even said that my brother had to pay another 118.00 for the exam if he wanted contacts. He had just paid over 400.00 for the glasses he bought! He then asked for a refund because he still had a standing contact prescription at Walmart and just planned on purchasing new eyewear there since they were so rude and unprofessional. She said no refund was possible. He left .. as if to add insult to injury... the office manager called him the next day and said it was his fault for not having backup eyewear and she would not refund his money.!!!??? Ok? So he should have assumed that the glasses would come in defective? Maybe they should have a backup ""manager""... who can handle customers.
Cons: Very uncaring and horrible staff
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