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Businiess name:
Pinnacle Behavioral Health
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Review by:
citysearch c.
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Review content:
I should have reviewed this office online. My 2nd appt. was ""lost"" and when I went in, I was told that I didn't have an appt. I showed the receptionist (Tammy) my appt. card and she told me that she was the one who made the appt. but didn't know what happened-and then asked me for the card. I told her I would keep it as it had their phone number, etc. She then told the doctor that I just showed up for the appt. and he happened to mention to me that Tammy told him that I just showed up. I showed him the card and told him that I did have an appt. so I don't know why Tammy lied to me. I just had surgery a few weeks ago and couldn't make my appt. and had to cancel that day. The receptionist told me that since I canceled that day, I would have to pay a missed appt. I told her that was fine, I just couldn't make it in. I had an appt. today and had to cancel because of my work situation and spoke with Tammy again. She noted that I would have to pay a cancel fee and noted that it looked like I already owed one. I told her that I understood but I didn't have a choice, I could not come in. She then stated that I shouldn't have made the appt. if I couldn't come in and asked why I even made the appt. I told her that I work during the day as a mgr and if I had an employee not come in, I was responsible to work that shift. I asked if I could go to the office located 10 minutes from my house vs the 1hr drive one way and she told me that she would check and get back to me. She called back within 30 minutes and asked if I could make it in later today. I told her again that I could not and asked if she could get me in to the other office. She put me on hold for 30 seconds and got back on and told me no and if I didn't come in asap, I wouldn't get the meds I needed. I scheduled an appt. and verified that I was speaking with Tammy again and she noted that it was Tammy and then hung up on me. Needless to say, I will not be making my next appt. Horrible service!
Cons: Office in not a nice part of town, staff is horrible.
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