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Businiess name:
Pender's Antiques-Refinishing
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Review by:
citysearch c.
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Review content:
I have filed three complaints with the Better Business Bureau against Pender Antiques:
1. Sales Presentation did not disclose complete pricing information - Pender Antiques did not provide a complete estimate, and the additional estimate/invoice was almost 71% increase of the original estimate.
2. Improper Collection Practices - Pender Antiques threatened to “remove half of [my] windows if complete payment is not made” and yelled at me for asking about a payment plan. Bullying the customer. The bill was given to me the day before this incident, and Pender Antiques was asked 3 times for an estimate on the additional work.
3. Contract Issue - Business had incomplete estimates as invoices with no terms and conditions. Verbal verifications were nebulous.
There is no question as to the quality of the work that was done or the skills of Pender’s employees. They did a very good job of matching the existing stain and the new windows blend in nicely. The issue is with the business practices, threats and inability to at the very least ballpark an estimate. If I had received this information even after the first day of staining I would have been able to better prepare for the final amount.
Despite the threats, I have made complete payment since the work overall was not in question, and I could not afford any legal support in this matter. I am posting this to alert any new customer of Pender Antiques to expect this negative behavior if the estimate is not complete and any question is raised about payment. Do not trust Pender Antiques, and if anything seems outside of the initial estimate, stop work until the questions or issues are resolved in writing.
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