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Businiess name:
Abra Auto Body & Glass
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Review by:
citysearch c.
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Review content:
My wife and I took our 2002 Volvo S40 to Wilburn to be repaired after minor damage in a parking lot accident. The service was unbelievably slow and unprofessional. Numerous deadlines were given for when the car was to be done with repairs - all of which came and went with the car still in the shop. We heard excuses from it's busy during the holiday season to the insurance adjuster put the wrong part on the estimate so we ordered the wrong part (both of which were used multiple times). After the car was finally ready (two weeks after the initial time that was promised), my wife went to pick up the car. The gentleman with whom I had been in contact with regarding our car was not particularly happy with me as I had become understandably frustrated with him regarding the length of time it was taking to fix our car. As as result, he purposely avoided my wife upon her arrival for over 20 minutes and was using the receptionist as a liason until my wife spoke a little loudly enough that he came out. My wife had a little tone in her voice, as we are frustrated with this whole situation, as she said that she had to have the car by noon. The gentleman responded that it may not be ready until 1:15pm, using a slight tone in response. My wife said that she did not appreciate his tone as she had done nothing wrong except be a little frustrated. He responded that he did not like her tone either and that she should just have a seat. I (nor my wife) have never been treated so poorly by a person in a customer service industry. We will NEVER use Wilburn ever again. I will be recommending against using Wilburn to all of my friends and family in the Charlotte area.
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