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Businiess name:
Andy's Appliance Repair
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Review by:
citysearch c.
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Review content:
If you'd like an uppity receptionist to argue with you then you should call this place immediately. It always amazes me when someone in the service industry places so little emphasis on helping you accomplish your goal (i.e. fix an appliance) and so MUCH emphasis on avoiding blame. I called Andy's to make an appointment to have our fridge fixed since the door would no longer stay closed (obviously kind of an emergency). They couldn't help me that day but said they could do it the following morning. Since I work at an office, like most people, I gave her my wife's cell number (she works at home) so she could coordinate the details. I told my wife to expect a call. They never call her. The next time we hear from them is at 11:15am the following day. My wife misses the call. Since they never called, my wife doesn't expect them. She calls them back shortly after and they tell us a) we were scheduled for a 9-12 window (who knew? - incidentally, who told people that they could schedule ""windows"" like this??? Why is their time so much more important than ours that we have to wait for three hours unsure of if/when they're going to show up!) and b) we've missed our chance and now we have to wait until monday to have the repair done (it was friday). I call the receptionist to work it out and she's INCREDIBLY rude and refuses to help in any way. She was much more concerned with convincing me that it wasn't her fault. Kudos to you. Customer service at it's finest - use them at your own risk.
Pros: healthy debate
Cons: Customer service
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