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Businiess name:
Douglas Marketing Co
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Review by:
citysearch c.
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Review content:
I am currently going thru the worst experience in my life as a consumer with this company.
We were cold called by them in regards to setting up a demonstration which would include the cleaning of either two carpets, or two peices of furniture to show off the newest model of the Kirby vacuum. Since we are currently on the market for a new vacuum & my parents have had one for years we agreed. The salesman Angel came, spent about 3 hours here and didn't clean ANYTHING - in fact he left a huge mess for me to clean behind him when he left. Despite that we decided to go ahead with the purchae (again since we were familar with the quality). He did a supposed ""credit check"" told us we were approved and that he would deliver our vac the next day at 11. He also asked for our old vacuum as they recycle them for 'free toilet paper' (no joke). Well, the day went on with no word from him and no vacuum - so I called DMG to find out what was going on. No one could answer my question. The next day same thing, no show, no word. I placed another call - with no results. finally a week later I was told they had lost our paper work and we would have to fill out another application (strange since they had already cashed our down payment check). Annoyed with the service we decided not to go ahead with the Kirby - it was too much work on our behalf. it has now been a MONTH and serveral phone calls to the company and I still haven't gotten my old vacuum back NOR have they refunded the money from the check they cashed.
STAY AWAY FROM DOUGLAS MARKETING!!!!!
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