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Businiess name:
The Cliffs
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Review by:
citysearch c.
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Review content:
This hotel's service is unbelievably bad. The staff are very irresponsible. The price they listed on their website does not include tax, and they force you to pay a ""resort fee"" upon arrival that supposedly is for the parking. \r
I booked a Valentine's package and it is supposed to include Valentine's Day dinner, one night's stay, and rose petals on the bed etc. I tried to place the dinner reservation right after I booked it and I was told that they will call me later. Two weeks later someone in the restaurant called and said ""why didn't you make a reservation early, we are full before 8"". I told her that I tried to do it earlier and I was waiting for them to call me! Then she agreed to put me in at 6:30. And guess what? The day before I arrived I was told that my dinner reservation is moved to after 9! \r
On top of that, the rose petal they put on the bed are not real -- they are made of cheap plastics! \r
Dinner was also disappointing. The food were okay at most and the server kept rushing us. We also never received the truffles.
Cons: bad service, hidden fees
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