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Businiess name:
Sts Tire
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Review by:
citysearch c.
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Review content:
Had a terrible experience with STS, Kingston NY. When my alternator was replaced at their garage only three weeks ago, I found myself stranded with their defective alternator in Bridgeport, CT this Sunday. STS had put a rebuilt alternator in my car, which I had not asked for and after contacting them and getting a mechanic to look over the alternator, in Bridgeport, STS's manager ED assured the me and the mechanic there, that he would cover ALL expenses to get me back on the road. The work was done and I returned to the STS with my bill from the shop in Bridgeport, and Ed refused to pay for the entire bill. He said that the mechanic had put a new alternator in my car and it was $100.00 more than the rebuilt alternator had cost so, he wouldn't pay for the difference in price. He asked his district manager, Mike and he also declined the bill. I mentioned that, the work had been guaranteed to be paid by the STS manager and that I had taken three days off from work to deal with this situation and that I just wanted them to be responsible for what they promised to pay. They had not told the mechanic to put a rebuilt part into my car, or that they would only pay a ""capped amount"". They told me to take their offer to pay the bill minus the cost difference between the faulty rebuilt and the new alternator, or file a small claims suit so, I have decided to take them to court and will include ALL of my out of pocket expenses. Do not use this company, they are untrustworthy, and their workmanship is questionable!
Pros: Faulty material and disgraceful business ethics
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