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Businiess name:
Il Fornaio At The New York New York Hotel
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Review by:
citysearch c.
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Review content:
Albeit that I recieve lackluster service because young people don't tip as nicely as older patrons, Il Fornaio has provided me the worst service I have ever had. Our waiter (eduardo aka Eddie) completely ignored us once we refused to have wine with our meal. We had to ask for our drinks, our bread, our entree orders, and everything else along with that. I come to a nice Las Vegas restaurant to be served! I was highly diappointed when the check was brought and we found out we were overcharged about 20.00 b/c of ""computer errors."" Well it took about 20 minutes and two trys to get this resolved. At the end of this 2 1/2 hr meal we expressed our dislike of our meal and asked if we could be compensated for all our time spent waiting for our bill. He replied with a, ""I'll see what I can do."" When we got a final check, the manager never came back and never gave us compensation. I understand that in a city with comps and free things everywhere, it would totally be assumed that we were a bunch of kids looking for a free meal; however, when you are treated so poorly when others around you are having a nice meal you can't help but feel you are being mistreated and misserved. I couldn't believe such an establishment like this exists in Las Vegas. At least the food was great.
Pros: Good Food
Cons: Horrible Service and Management
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