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Businiess name:
Stephenson Heating and Air Conditioning, Inc.
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Review by:
citysearch c.
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Review content:
WORST SERVICE!!! I had them come out and they said I needed to replace a coil, and it would take 2 weeks!!! Its 100 degrees outside, so I asked if the could do something to get it to work until they came back. They said no. An hour after they left I noticed the system was still on, blowing out hot air, so the temperature upstairs went from 80 to 90 degrees in an hour. I called them back, told them the technician that came out did something, because I couldnt even turn it off. The horrible receptionist told me to cut it off at the breaker and they would be out in 2 weeks. That I needed to keep the system off and it was my fault that it was broke in the first place and there was absolutely nothing they could do to help us until the coil was replaced. After a week in the heat, I decided to get a second opinion, I called the new company at 4 in the afternoon they came the next day at 9am, told me that a fuse was out and thats why my AC wasnt cooling, didnt charge me a thing!!! Also the tech said they had to blow the fuse while they were here if it kept running and they should of come back out and known that a fuse was blown! They also agreed to replace the coil 3 business days later when the part comes in for $100 less than Stephensons!! Again Stephenson was horrible, they didnt try to fix it, and charged me for their horrible service. DO NOT USE!!!!!!!! You will be ripped off and probably hot. You may see them of WRAL 5 on your side because I feel that companies like this should be put out of business!
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