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Businiess name:
Julie's Rancho Pet Grooming
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Review by:
citysearch c.
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Review content:
Awful experience... I left my two healthy dogs at Julie's for boarding over Christmas. The first day there one of my dogs got sick, they called me to tell me that. The next day they called to say she was better. My vet suggested I get her out of there. I cut my trip short and flew back on Christmas day. I called them multiple times on Christmas, no one picked up, and they turned off their answering machine. The next day on the 26th, they were supposed to be open 8-5. I called multiple times, no one answered, and there was no way to leave a message since the answering machine was off. I drove out there and the place was shut. I left a note on the door. Around 2 pm someone called me back, and said they were open 2-5. I said I wanted my dogs and they were supposed to be groomed before I picked them up. He said no one was going to groom them. I went to pick them up. The snot-nosed male employee said the ""holiday hours"" were posted. I pointed out the hours were posted inside the door and not outside where someone could read them. He then said I shouldn't have left her there because she was old, and had been sick for 4 days! I said why didn't anybody call me? Why didn't they pick up the phone? Why was the answering machine off? He said they were on ""holiday"" and deliberately did not answer the phone! He told me not to ever come back. I said no problem. My dog had dried vomit and feces matted in her fur, plus they didn't return one of the toys I left. I took her to the vet; the vet had to put her on an IV becuase she was severely dehydrated and had lost a lot of weight. She had to be put on medication. The vet plus plus the emergency trip home cost me over $600. I believe my dog would have died if I would have left her the full 8 days. The employee was absolutely awful. If I was the owner, I would have fired him. DO NOT BOARD YOUR DOGS AT THIS AWFUL PLACE!
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