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Businiess name:
Gold Valley
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Review by:
citysearch c.
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Review content:
POOR QUALITY AND HORRENDOUS CUSTOMER SERVICE (in my opinion). I originally wasn't going to take the time to post this, but today I heard a radio commercial for Gold Valley ; I totally agree with the other posts that describe this as, in my own words, an unwelcoming environment where, from my experience, staff act arrogantly. You would think that when you're dropping thousands on an engagement ring, you'd get pretty excellent customer service. Not at Gold Valley !!! My fiancé bought my ring there and the salesman failed to point out that there was a very visible natural inclusion (think large black dot that I could see with the naked eye holding my hand two feet from my face). Now, my fiancé did feel bad that he didn't notice it when he bought it, but like I told him, any salesman who wants a happy/repeat customer would have made sure he was explicitly aware of the very visible black dot in the middle of their engagement ring! I noticed it pretty quickly (the very next morning) so we brought it in first chance we could (within a week). The salesman cleaned it for us, brought it back with the spot still there and said, “So I guess you want another diamond?” It seemed to me that this guy saw this as an opportunity to squeeze more money out of us because he brought out a nicer diamond and wanted $1,700 more for it! He also dismissed my concern that the two baguettes on the sides looked like they were different sizes until my fiance pointed out that maybe it appeared that way because they were not mounted evenly, which the salesman then agreed with and said he'd get it fixed.\r
Bottom line: FROM MY EXPERIENCE not only does this place have horrendous customer service, some of its products are inferior too. Not ONCE did this guy utter the words, “I'm sorry,” and he even seemed annoyed with us! \r
Disliked: Service, Selection
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