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Businiess name:
Masso
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Review by:
citysearch c.
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Review content:
Masso? This place should change it's name to Messo because everything from the food to the service is garbage. My wife and I live in the neighborhood and drive by this place at night sometimes thinking hey it looks really cozy and romantic but it's always empty, whats the deal? So we decided to give it a shot and realized within 15 minutes why this place is so dead all the time.We got there around 9pm sat down I ordered a salad special which consisted of some spinach, apples, avocado and grilled shrimp...now you might be thinking mmmm that sounds good, well so did I until it came out 25 minutes later without the shrimp and avocado probably because the waitress failed to write down our simple order. Judging by her spacey demeanor it wasn't a surprise that she messed it up..she told me""keep eating and I'll bring out the shrimp and avocado"" by the time she brought the shrimp and avocado to the table 15 minutes later I had already finished my salad and at this point was so hungry rather than tell her to not bother I ate the burnt shrimp and mushy avocado which looked like it had been salvaged from the garbage. My wife who is 7 months pregnant ordered the most simple appetizer on the menu...fresh tomato and mozzarella...that also took 25 minutes to come out of the kitchen and was a disaster. Apparently after we asked her what was taking so long she answered ""wellllll we like ran out of tomatoes and we had to send the guy to the store""...mind you they finally served her mozzarella and flavorless BEEFSTEAK tomatoes. Not exactly the Caprese you would expect from any decent Italian restaurant. Up to this point we were extremely patient and were looking forward to eating our entrees which we thought might help to save the whole experience from being a complete disaster but our patience ran thin after having to wait another 35 minutes at which point we told the waitress to bag it and we would take it to go. I failed to mention that during this entire time we were the only two people dining in the place. I payed the $70 check left her a 15% tip and we were off to eat at home. When we arrived home 5 minutes later I opened up my salmon to find what looked like a kiddie sized portion about 4 inches long and 1 inch wide and completely burnt to a crisp. My wife's talapia was also an abomination. I was irate at this point and wanted to bring the food right back to them and give them an earful but my wife who is pregnant and starving was surprisingly a lot more calm then I was. She called up and politely informed our waitress who answered the phone that we were unhappy with the food and with the whole experience and would like a refund just on our entrees and not on the appetizers that we ate while we were there. The girl made up some lame excuse that she didn't have our credit card number after she had just charged it not more than 15 minutes ago. ...she came back with her best offer which was to send us new food..I mean, come on...after waiting 1 hour in the restaurant for our food which was horrendous did she really think that at 10:15 it was reasonable to have us wait god knows how long to have them deliver more food that would have probably tasted just as bad. Needless to say we went to bed starving but today being my wife's birthday I hope to make up for it tonight with a special dinner. I have to conclude by saying that I have never had to write a bad review about a place, usually if I'm not happy with a restaurant we just pay the bill and never go back again. Being a long time resident and local business owner in L.I.C I felt that it is important that people know not to go to this place given all the other restaurants in the neighborhood that are doing the right thing, serving good food and taking care of their customers which is essential for any restaurant to be successful. I wouldn't be surprised to see Masso out on its Asso in a few months. Enjoy a beautiful Italian dinner for the same price at Bella Via or Manetta's.
Cons: everything
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