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Businiess name:
Appliance Solutions By Brock's
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Review by:
citysearch c.
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Review content:
If I could rate Brock's Appliance Solutions zero stars I would, but one star is as low as you can rate. We paid $2000 for high-end dishwasher which works great, but the installers broke some plumbing and my kitchen sink faucet during install (we discovered this after they left). They came out the next day. After they were unable to fix the problem they concluded we had ""old cheap plumbing that was due to break at anytime"". They offered to fix it, but for a service charge and labor--I declined. Shortly after they left one of the pipes they were working on began to leak water into my kitchen. I called and spoke to several staff members at Appliance Solutions about the broken fixtures and to inform them about the leak. They said they couldn't come fix the leak until the next day and that the faucet was on us since it was old. I told them this didn't seem right so I was told to call FRANK (the owner). He got on the phone and I introduced myself. Before I could even say my last name Frank, like a drill seargent in basic training, interrupted me and yelled ""YEAH I KNOW WHO YOU ARE!"" Then he proceeded to scream at me on the phone for a few minutes telling me his installers didn't cause the problem and that ""THEY SHOULD HAVE NEVER BEEN OUT TO FIX IT IN THE FIRST PLACE. IF I'D HAVE KNOWN THEY WERE THERE I WOULD HAVE PULLED THEM OUT"". Frank screamed ""DON'T TELL ME MY BUSINESS"" when I told him his guys caused my leak. Then he hung up on me after yelling that he'd be over to look at the leak. I called Frank back to be sure he'd be coming over immediately. He yelled that he was on his way then slammed the phone down again. At this point it was kind of comical because I couldn't understand why he was so mad. I was the one who paid him $2000, I was the one with a broken kitchen faucet and I was the one with water leaking under the sink. He did come over and fix the leak but said he'd have to charge us for the broken valves and faucet. Needless to say I won't let them touch anything now. It's unfortunate that the owner of a company would treat a customer so disrespectfully, especially after spending a large chunk of money for an appliance. I WILL NEVER USE APPLIANCE SOLUTIONS AGAIN. And recommend that anybody reading this look at the other poor reviews they have been given by customers and the subpar rating the BBB gives this company. Appliance Solutions is run by an old, grumpy, angry man with no understanding of customer service. Take your hard earned money to another company, this one doesn't deserve your business!
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