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Businiess name:
Mathsuda Llc
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Review by:
citysearch c.
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Review content:
I worked in the restaurant industry for two years and I personally know that if you do not provide good service to your customers, you have to deal with the consequences. My friend and I decided to try out Thai Noodle House tonight because we are always open to trying something new in Austin. I was very pleased with the prices and the taste of the food, so much so, that I was considering coming back again. However, our visit was not all smiles. \r
First, we had to wait 5 minutes before we were greeted by a server to take our order. He took our order, came back with drinks and silverware. Then our food was given to us, and eventually our check. We were never offered any refills of our water, nor asked how our food was, which is to be expected from a place that is frequented by college students. Since the service was not really great, we decided to tip just 10%. The manager picked up our ticket and checked to see how much we left. She then confronted us and said that if that was what we were going to tip. My friend said Yes. She said that that wasn't 15%, so we were shocked and felt awkward when we were confronted. So, my friend decided to leave 25 more cents to make the tip 12%. She then confronted us again and said if that was it. We said Yes, and she said ""Then don't come back."" I have never experienced such rude treatment ever before in a restaurant. Tipping is a privilege, not a right. \r
If you go to this place and you are a frugal tipper, beware that you will probably be banned by the manager.
Pros: Food is decent
Cons: Management, Service
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