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Businiess name:
Rooten's Luggage Ctr
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Review by:
citysearch c.
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Review content:
After reading the reviews, I was skeptical about giving them my business. I have had my current Swiss Army for about 10 years. It has been a great companion for many trips. Anyway I needed something a little smaller as it seems the overhead space is constantly shrinking. The owner was great. He showed me the current model of my suitcase, pulled up 3-4 competitors, then stood back as I tried them all out. He answered questions when I had them, and seemed very informed. When I made my selection (I stuck with the Swiss Army), he rang me up and even gave me a small discount off of retail.
Here where the good part comes in. He inquired of my old suitcase, and how it was holding up. I admitted it was looking tired and had a few wounded parts. Luckily I had returned from a trip that day and had my suitcase was in the trunk. He took a look at it, and then offered to fix everything that was broken for free. The only reason I am giving 4 stars instead of 5 is that I had to follow back up with them about a week later. But when I showed up, it was fixed as promised as good as new.
I would highly recommend.
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