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Businiess name:  Champps Americana
Review by:  citysearch c.
Review content: 
Visited Champps a few days ago, heres how the day went. Walked in, 3 employees were standing at the podium laughing and talking, my girlfriend and I stood there for around 30 seconds waiting till they were done and to get some sort of attention. Nobody said ""Hi"" or ""Welcome"" just, ""how many.."", great way to greet your paying customers. Than, we get sat at a booth, i'm thinking good, I like getting booths compared to small tables. Sit down in the booth and my bench seat is about 3 feet away from the table, I'm thinking it was made for larger people who have trouble fitting in small areas *not me or my girlfriend*. After looking through the menu, and not seeing anything that looks appetizing that is at a reasonable price for simple American cuisine, we grudgingly order hamburgers..around $10 each for a standard cheeseburger, i'm thinking ""....great"". The waitress seemed to be pretty clueless which also didn't seem to help the experience. So finally, the food comes...we both ordered hamburgers, and the waitress doesn't bring ketchup or mustard...hmmm...so we have to ask for it. She than brings a ketchup bottle, I open the cap, and it is caked with old dried ketchup, absolutely disgusting. I would expect this type of thing to happen at some crappy diner or restaurant where the food is dirt cheap, but this was completely unacceptable. Finally, we left...no one said ""Goodbye"" or ""Have a good night"", there were just 3 people standing at the podium talking as we left. Needless to say, we are never in any circumstance going to step foot into any Champps ever again. I would have not come on here to write this review if only one or two of these events happened, but when every aspect of this dining experience was an absolute nightmare, I had to let others know. Pros: did not experience any Cons: read everything that I wrote

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