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Businiess name:
All Purpose Plumbing
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Review by:
citysearch c.
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Review content:
Gene, the technician sent out was very friendly and professional. troubleshot work, educated me well on what was to be done. my only complaint is that I was billed over 500 dollars for a 150 retail hose bib. I thought the price was a little high at the time when I receive the estimate. Later found it at the store by chance. Retail price is 150. Needless to say I was shocked, but I guess I should have researched it online after he showed it to me.
RESPONSE FROM All Purpose Plumbing:
Berndt, Thank you for the review and giving our service 4 stars. We have earned an excellent reputation through outstanding service using only expert plumbers who are continually trained and always up to plumbing code knowledge. The materials we use are always the top of the line in quality. I do want to say, I am sorry you feel you could not recommend us because of pricing. Many of our happy customers came from us through referrals.
I'd like to go over the price with you. You saw the hot and cold outside hose-bibb for $150.00. This is a custom installation, not many homes have hot and cold outside faucets. There are other parts involved with this installation besides just that faucet. Hot water must be plumbed to the spigot, etc. Now, let's consider Gene, the friendly and professional journeyman plumber. Unfortunately, Gene does not come to work at no cost to the company. He did not put in your custom hot and cold hose bib for nothing. Our plumbers are not paid commission but are paid a good wage for their work, which also includes full medical for him and his family. This of course, must be factored into every job to run a business just like the company that you work for does. If a company is not priced right it will not be here in one year to honor that guarantee you received. That brings to up another subject, you received a full one year guarantee on the work done. If anything goes wrong with that hose-bibb in the first year we will return at no charge and repair it.
So you can see, there is a lot that goes into that installation, you were not just sold a hose bibb, that bibb was installed with everything necessary to get that hot and cold water there, by a professional licensed journeyman, and guaranteed for one full year.
I hope that this explanation helps you to understand what all goes into the price of our service. Good service costs something!
I hope that you feel you can call us again.
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