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Businiess name:
Bridal Exclusives
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Review by:
citysearch c.
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Review content:
At first I was impressed with the service of Bridal Exclusives in clackamas. I had a pretty good experience picking out my wedding gown so I went back to get my bridesmaid dresses. The order had come in and they ordered a size too small for my maid of honor and the dress had manufacture defaults. So to make the dress work we had to do many alterations which would cost ALOT of money. I called bridal exclusives to speak with the manager and she proceeded to tell me that my maid of honor probably gained weight and they could not compensate me. I was absolutely shocked by the managers attitude and not wanting to make things ok with a customer. We went in and had the manager measure my maid of honor and found out that she did not change an inch. then the manager agreed that it was their fault and should have ordered a bigger size and the manufacturer messed up on the dress size. How did they compensate me? They said they wouldn't charge us for the extra alterations needed besides the basic let out and hem. Even though they ordered the wrong size, and the manager was completely rude, and the manufacturer made the dress with defaults. I would expect them to at least pay for ALL alterations and the balance on the dress. \r
ALso they have poor communication with the alteration place. They told me I could do certain add ons to my dress and when i went to get the add on they alteration place said that it would not be possible. OVERALL: a horrible place and would not recommended it to any brides.
Pros: intially its a good expriene..they will do anythigng for you to buy
Cons: do not compensate for their own faults
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