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Review content:
My cousin is getting married in August, and I am a bridesmaid. Her wedding colors are turquoise blue and chocolate brown. Yeah, side by side. And in my case, both on the same dress. If we were paying tribute to the 60's and also sporting beehives, the color combo would be mildy acceptable. But I'm not feelin it as a bridesmaids dress. Aaaaaanyway. My point is that perhaps I was slightly biased about the whole thing in the first place, seeing as how I don't like the dress. But Bridal Exclusives/The Finishing Touch (where they conduct their alterations) has certainly NOT made the process any easier. \r
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The first time I went to pick up my dress, the conversation with the desk lady, who has since then become notoriously unfriendly, went a little something like this (last names have been changed):\r
Me: Hi, I'm here to pick up my bridesmaids dress\r
Her: What's the name of the bride?\r
Me: Alyson Stevens\r
Her: *typing on her computer* Mmmm....nope. She's not in here.\r
Me: wellll.....we all bought our dresses here. My name is Sara Jones.\r
Her: *typing* nope...you're not in here either. Are you the bride?\r
Me: *sigh* No. I'm a bridesmaid. She's the bride. Her name is Alyson Stevens, my name is Sara Jones.\r
Her: well, could you be in here under a different name?\r
Me: Uh, no. That's my only name.\r
Her: OHHHH....you're in here as Sara Stevens. You're in here under the wrong name. *looks at me sternly*\r
Me: Um, sorry? \r
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Gee, silly me...I thought that whole customer database in the computer was THEIR responsibility, not mine!\r
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Anyhoo. There was a fitting, and instructions for alterations were made. I wanted two specific things done. This was over a month ago. When I came to pick it up last Thursday, the same lady was there. She informed me the straps they ordered were ripped, and she was in the process of ordering me new ones. When I looked at the dress, it was not how we had discussed the alterations. \r
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Me: I thought you guys were going to have the brown chiffon hang down in the back so it could be tied into a bow (again, brides' idea, not mine.)\r
Her: Oh, yeah....we were supposed to do that.\r
Me: So....are you going to?\r
Her: Oh yeah, we will.\r
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So, there was absolutely no reason for me to drive all the way across town to pick up this dress. Especially considering gas prices these days, could they not have called me and let me know the dress wasn't ready and there was no need to have me come in? Pretty ridiculous and unthoughtful, if you ask me. And being in this business, you would think they'd want to be remembered fondly by the women they're helping, so when our wedding day comes, we'll think of them. Well, Bridal Exclusives can rest assured I will think of them when my special day comes....but I won't be coming back.
Cons: I'd give them 0 stars if i could
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