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Businiess name:
Bridal Exclusives
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Review by:
citysearch c.
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Review content:
i got married in august of 2008 so this review is a little overdue but i have to say something. bridal exclusives RUINED my big day. when i came in i was helped by a really nice gal who helped me complete my entire look and thats where it ended. when i tried to call them to check on the status of my order, they always took my name and number promising to call back.. never got a call back. finally after calling them several times i decided to go in. this was 1 month before my wedding. when i came in to see if my things were in, the girl in front said, ""oh your things have been in since april, you sure no one called you?"" what the #%$@! my things have been there for two months and i never got a call? my wedding was in four weeks! despite my anger i scheduled a fitting to get a hem. Stupid stupid mistake... not only did i have to wait for an hour when i came in for my fitting but there was 10 brides crammed in one little fitting area. the man there that im guessing was the manager orowner said that it was because they had just moved to a different space. what does that have anything to do with them booking ten brides at once? to make matters worse, i came in three days before my wedding and the man sent me out the door without letting me try my dress on. when i got home, i saw my veil was missing. i came back (40 min drive) to let them know that i didnt have my veil. he looked on the computer and said that it was never ordered, but yet i paid 209 dollars for it. after calling around, he said that the style i picked was dicontinued amd stared at me like it was my fault. um, hello? how is it my job to know that? he said the best he could do was refund me my money. i was left scrambling around portland trying to look for a veil 3 days before my wedding. wait this gets better on my wedding day my lace hem completely unraveled. i had to crop the bottom of my dress in all my pictures. they wouldnt even refund me my hem fee after the wedding!... whoopdeedoo theyre sooo great
Pros: are you kidding??
Cons: worst service ever, dont be fooled. they're only nice until they get your money
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