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Businiess name:
First Federal Credit Control
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Review by:
citysearch c.
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Review content:
My husband received a call from this company for a bill owed to a neurologist. He told me that the rep that contacted him was rude and made every attempt to be-little him.She even went so far as to tell him she could see the equity in our home and suggested he take out a loan. After hearing how he was treatedI took it upon myself to call her back and ask her to no longer contact him and she can deal with me directly. I told her that if she noticed the bill was for a neurologist and my husband has a brain tumor. Instead of showing any human reaction she stated that she could tell that he was upset over there conversation and that is why she backed off, and if he was upset at her calling imagine what he would feel like if her client called him. At this point my emotions kicked into overdrive,expressing to her that her term""backed off"" is only used when refering to a dog.I also advised her that she would only have used this term or if she felt she were a threat to him. I also advised her after being a fraud inverstigator for 7 years I am very aware of the systems that creditors and collection agencys have access to and Lexis Nexis or any other system does not provide info on the equity in our home. After Debra C.repeatedly put me on hold as a form of discipline(stating that if I didnt change my tone she would put me back on hold) I requested her manager. Which she stated she would gladly transfer me.He was just as unprofessional as her. As I explain my reason for requesting to speak to him he said ""uh hum"" twice before I finished my 1st sentance. I told him I was aware of his sarcasim &attempt to pascify me.I told him that I am awareof the process of collections and if I wanted I could just file bankruptcy and the amount that they paid the client for this acct and itwould be their lose.DO NOT LET THIS COMPANY GET BY WITH THIS BEHAVIOR AN ATTEMPT TO COLLECT A DEBT IS WHAT THEY ARE PAID FOR AND THEY ARE STEPPING OVER THE LINE
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