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Businiess name:  Sunbeam Pools & Spas
Review by:  citysearch c.
Review content: 
We bought our in-ground pool in May 2007, and from the very start, working with Sunbeam Pools has been a complete and total disaster. Due to their extremely poor installation management (72 days from start of install to swimming), and followed-up by a complete disregard for customer service, I can recommend only to run fast, very fast from this organization. \r \r Yesterday, Wednesday, 7/2/2008 our ten month old sand filter began spraying hundreds of gallons of pool water from a cracked side. We called Sunbeam and were told that there was nobody available to perform repairs until next Monday 7/7/2008. We were told the owner, Gary, gave all his technicians and repair staff a four day weekend. Nice, but that means nobody was on call, to take care of any problems for any customers during the biggest outdoor celebration of the year.\r \r So, here we are faced with the option of a July 4th celebration and pool party without an operable pool pump and filter. Sam, at Sunbeam recommended we just pour a bunch of chlorine in the pool so we could continue using it this weekend. Not an acceptable option. After half an hour of more calls to Sunbeam complaining, we finally opted to replace the filter ourselves. \r \r We loaded the cracked filter, wet sand and all into our pickup, drove 45 minutes to Sunbeam, where Jim helped us load a new filter and three hundred pounds of sand. Yep, helped us load, not loaded himself. After a hasty trip to Lowes for new fittings, my wife and I put everyting back together, and had our pool up and running in less than an hour. \r \r Sunbeam is certainly not familiar with providing customer service. Wouldn't recognize customer service if it were biting them on the behind. They're not there when you need them. Buyer beware! Take it from somebody who has experienced first-hand Sunbeam Pool's total and complete lack of respect for their customers, stay away from Sunbeam Pools - They will work hard at staying away from you, too. Pros: Ads show great price. Staff friendly during sales process. Cons: Amazing lack of customer service.

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