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Businiess name:  Sunbeam Pools & Spas
Review by:  citysearch c.
Review content: 
This company does NOT stand behind it's warranty. Our inground pool was installed at the end of July of 2007. Then, in less than five months, all of the cement in the deep end collapsed into the ground below. When it was installed, we swam for 2 months, then Sunbeam put the winter cover on in Oct. In December of 2007, 2 feet of water dissappeared overnight. I called to report it, and in less than 3 days, 6 feet of the water had run out and the winter cover fell in. Gary said that we had to wait until after winter to do anything. In April a crew came out to look for a tear or hole in the liner and found nothing. Then, a scuba diver came out and looked in the three feet of water and found nothing. Finally, Gary came out with his workers and pumped out the ground water, climbed inside to pull the liner away, and claimed to find a 1"" hole. He said that WE must've caused the hole just before the winter cover was put on, causing a slow leak and resulting in a total collapse of the cement in the deep end. After he made us file a report with our insurance, the very next day he removed all of the cement in the deep end and replaced it with pure concrete. He refused to put the liner in for us, even after our insurance company denied the claim with an engineer report proving installation error. After a letter to a Bureau that deals with Business, Gary reluctantly put the liner in, and then had his attorney send us a $10,000 bill. The really sad part is, right where the pure concrete ends, there are two new large collapses in the old cement, the same week the pool was refilled. The liner hasn't torn yet, so Gary sent us a letter saying that it's ok to swim, he's sure that the new collapse is due to the initial problem and not related to workmanship, and that he'll repair it in the fall after his season slows down. We're pretty certain that the hurried repair with no liner was to cover up the real issue before our insurance company could see it. What would you do at this point? Pros: None. Cons: Warranty means nothing to Sunbeam.

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