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Businiess name:  Baby's Room
Review by:  citysearch c.
Review content: 
We ordered a glider rocker w/the glider ottoman, and it took MONTHS to get, and paid a very hefty price for it! After waiting months, it came damaged and very poorly assembled. It could not have been assembled any worse. The fabric was not stapled to the bottom of the chair, and was coming apart in the few places it was, because of it only being 1/2 stapled to the frame. The fabric had a cut in it, and several stains(on yellow fabric). I immediately contacted the store, and spoke with the manager Sheryl, who was very rude, and got very defensive with me when I explained I wanted to return the chair, to receive my money back. She wanted to order me another chair to fix the problem, but that would have meant waiting another couple of months for it. I wanted to take the near $1000 I spent on the chair, that was marketed as ""high end"" and actually go by a good chair. After she argued with me, she transfered me to another manager Richard. I found out later both of them happen to be owners of the store. He was no better. He was very argumentative, and unfriendly. He asked me to bring the chair to him. I did, he saw the damage, accepted the chair back and told me that he would give me my money back, but that they would charge me a restocking fee. I was appalled, as if we had done something wrong. I stated how that would be unacceptable, seeing how the damaged chair was not our fault, and it wasn't like we were returning the chair for any reason like, not liking the color or something, or just not wanting it anymore. He would not be reasoned with, so I explained I would have to file a lawsuit against them for the difference if he charged me that restocking fee, because that simply would be unfair. He then said, ""If that's what you are going to do, then I won't give you anything."" It's now almost 3 months later, and they still haven't returned ANY of my money, they have the chair, so I'm having to fight to get my near $1000 back, so that I can finally buy the chair I should have had months ago. The worst experience I have ever had, with any company, in all my life. It's truly unbelievable. Cons: Worst Customer Service/Rude/Combative/Thieves

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