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Businiess name:
Raleigh Endocrine Research
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Review by:
citysearch c.
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Review content:
I have been a patient with Dr. Black for 3 years now and am now changing doctors due to the incompetence of this office! I have had no change in treatment for the same condition for 3 years. Every time I leave this office or actually receive a call back from a test (although most times I have to call to get results) I feel as though I have not been told anything regarding my condition...just ""stay on the medicine"". I have had several instances where the office staff did not do their job in receiving authorizations through my insurance company so after I have already been to the hospital for tests I get a call saying there is no authorization and if they do not get this I am responsible! Why should I be penalized for someone not doing the job they get paid to do, especially when, as a patient there, I am helping to pay them for that job! The last time I was there I stood at the front desk waiting to be checked in for 10 minutes (I kept checking their clock behind the desk ) before I was even acknowledged. The staff was too busy talking about lunch plans than checking me in for my appointment. When I call the office in September to have a test scheduled through the hospital for December I receive a call that I am to be at the hospital the next morning for my test. Since when did September become December?? I have never seen such an incompitent staff or office...and I work in healthcare!! Thanks to a good friend of mine I was able to find out about another office that (from my experiences so far...and hers) actually answers their phone and responds to their patients needs. Never will I recommend this doctor or office to anyone I know. They would not go anyway based on my experiences. If I were you I would continue looking!!
Pros: NONE!!!!!!!!!!!!!!!!!!!
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