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Businiess name:
Northern Lights Electric Inc
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Review by:
citysearch c.
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Review content:
The work this company did for me was satisfactory but they have a long way to go in terms of customer service. I called to schedule a work service in response to a coupon I was emailed for 10% off any work. The email indicated that the work needed to be scheduled by a specified date and completed by another date. I called before the specified date (8/12) and scheduled the work before the specified end date (8/31). When I called to make the appointment I stated that I was scheduling the appointment in response to the email I received from them for 10% off work. I was told that the 10% would be applied.\r
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When the service person finished their work they told me the amount that was due, which they wanted to be paid on the spot. I requested an invoice and was told that the invoice would be sent out by the main office a few days later. I paid for the work but was surprised when I received the invoice several days later that indicated no discount. I contacted the company to state there had been an error as no discount was applied to my order. I was told that they would not honor the discount as I did not present the email I had received to the service person. I indicated that I was never instructed to present the email to the service person, nor did the email advertisement indicate that the email needed to be presented to the service person. It simply stated ""call or email today,"" which I did do. I even forwarded the email with the discount information to the company as a way to demonstrate that I had received the email. I was told that it didn't matter because I didn't show the email to the service person. I told the person on the phone, Nick, that I felt mislead by receiving an email advertising a discount for which I did not receive on the basis that I did not following instructions I was never given. At this point Nick laughed and hung up on me.\r
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I won't be using this company for business again.\r
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