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Businiess name:
Crave
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Review by:
citysearch c.
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Review content:
Just to set the scene, I am an experienced restaurant professional...this is my story of Saturday night during Brooklyn restaurant week...\r
\r
I reserved a table for 9 for the restaurant week menu, and the woman on the phone took my credit card info and said that if we didn't cancel within 24 hours, a ""small fee"" would be charged. Let it be known, that no other restaurant in the BoCoCa area does this (including Saul). A family emergency came up and I forgot to cancel, so 10 minutes after my seating time I got a call from Marco (co-owner) saying that he is charging my card the FULL PRICE of a restaurant week menu per person. That's about $200! I then spent 30 minutes on the phone with him, during which he was rude, argumentative, and unwilling to understand my apology or situation. I have NEVER EVER encountered such unrelenting stubbornness from a restaurant manager. He refused to believe that his wife mentioned a ""small fee"" would be charged, and felt that the ""full price"" was comporable to a ""small fee"". Again, I am still unable to understand why a restaurant owner (whose restaurant is rarely full) decided to be unrelenting with a potential return customer. DO NOT GO TO CRAVE!!!
Cons: Customer Service
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