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Businiess name:
Broad Ripple Appl Sales & Svc
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Review by:
citysearch c.
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Review content:
EDIT: The Owner has called me back and offered to refund the money for the refrigerator part and some of the labor. It is about the best outcome I could have hoped for.\r
\r
My fridge isn't fixed, they took my $408 and won't call me back. I called for a repair to my oven and the repairman, Dennis, got the part number wrong and didn't have the replacement part. I asked him to look at my refrigerator ice and water dispenser, since it was costing me $70 for the service call. I asked him to determine how much it would cost to fix and would approve the work if less than $200. He called me back in a week and told me he had the part which he thought would fix the fridge and the oven part and would come out to install them. The oven was fixed correctly but the fridge part didn't didn't help. He charged me $159 for the fridge part, $50 for the oven part and $122 for labor for this service call and told me that he would get me the other fridge part for free and call me back the next day. I finally called two weeks later to ask if he had the part and he told me he would get it and have the scheduler call me. After waiting another two weeks, I called back and asked to speak to Dennis' boss. Dennis called me back and seemed surprised that I was angry because it had been a month and my fridge still wasn't fixed. I asked to talked to his boss and one has called me back. It has been weeks.
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