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Businiess name:
Beach House Bal Harbour
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Review by:
citysearch c.
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Review content:
The Beach House is just an old building revamped in Ralph Lauren. Given that, you'd think they'd be prepared for things going wrong. Not so. Incompetence and bad attitudes reign supreme. Our bathroom flooded on Day 1. They said they fixed it. On day 2 it flooded worse. They took hours to clean it up. While we were out, they moved our things to a new room (wet suits and sandy shoes thrown into suitcases of clean clothes) and managed to lose our belongings. We spent the night tracking down our things from housekeeping, members of whom slowly handed them over one by one after no less than 5 phone calls. The man at the front desk was unbelievably rude and unhelpful. And, room service? Forget it. Our order was never correct. Bottom line: You can dress trash up in Ralph Lauren, but it's still trash.
Cons: rude service, incompetent staff, flooding
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