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Businiess name:
The Melting Pot
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Review by:
citysearch c.
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Review content:
I ate at this restaurant at the end of September 08. After receiving my credit card statement, I had a billing dispute. I faxed a letter to the restaurant on October 23, 2008 requesing a copy of my receipt. Three weeks later, I still had not received a copy of the receipt, so I went to the restaurant in person to demand a receipt. I was faxed a receipt the next day. However, after reviewing the receipt, I still have a billing dispute with this restaurant. The following day, I left a message for the manager/operating partner, who had faxed me the receipt, and I told him that I was still disputing the bill and asked for a call back. It has now been 3 days, and the magager/operating partner has not returned my phone call. I feel I will have no choice but to dispute this bill in writing with the credit card company. I am tired of being ignored with what I feel is a legitimate billing dispute. Given the prices they charge for food, I would expect much better service and more professionalism from them. They have permanently lost my business.
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