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Businiess name:
Atm Realty
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Review by:
citysearch c.
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Review content:
Let me start with the receptionist, very rude and has no respect for the tenants or the future tenants. The first time I walked into the office she didn't greet me, she didn't even care to ask if she could help me. When I started to ask about filling out an application the phone rang, she immediately picked it up, not even putting them on hold then shut the window in my face. After I got accepted they told me it would be 2 months rent plus a key fee to move in, so the next day I brought the money they added on another months rent, this is after the receptionist argued with me for at least 20 mins. While I waited in the office waiting for my key, there was over 5 people waiting in the office while the receptionist ignored everyone having a personal conversation about her car being repoed with someone at the window. \r
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Now to the problems with the apartment: When I first moved in the heat was working fine. About 2 weeks later the heat wasnt working, my daughter and I were having to wear sweat pants and a jacket to bed. We called ATM and the same receptionist answered and replied with it is a nice day. I don't know who thinks 55 in the day then 40 at night is a nice day, its freezing if you don't have heat. She said the heat only comes on when its 55 or below, which was a lie, I later found out it doesnt come on unless its 40 or below. I have a 10 month old daughter, I would have never moved into the place if it was in the lease that I would have to wear a jacket to bed. \r
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Last week I didn’t have hot water for a total of 6 days. We called several times, each time we asked to speak to someone else besides the receptionist; she refused to give the phone to someone else, changing the subject and even one time hanging up. \r
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To end it all: Let me remind you that heat and hot water are suppose to be included in the rent and they are the very 2 things they fail to give you. \r
The receptionist needs to be fired; I can't believe they even have her working there. Well lets hope, I don't have a problem getting my deposit back.
Cons: Unprofessional
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