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Businiess name:
Fujiyama Japanese Restaurant
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Review by:
citysearch c.
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Review content:
Fujiyama used to be one of my favorite places to go eat in Colorado Springs so I was very excited for the grand reopening of the newly remodeled restaurant. Instead, I was extremely disappointed by the quality of service. It all started when I pulled up to the parking valet, who spent 15 whole seconds looking me up and down as if trying to see if I was good enough to eat at his restaurant before he even said one word to me. After we were seated, my friends and I noticed that all of the old servers do not work there anymore. It was about 5-10 minutes later before our server arrived to take our drink orders which took another 15 minutes to even arrive. One of us had ordered a martini, which was not made the way he ordered it, and it also took way too long to even get to the table. We were the first table to be seated in our section, yet every other table received complimentary miso soup and we did not. After our order was placed, it took about an hour for the appetizers to arrive. Almost two hours of waiting later, our sushi was still not here. During that time, we watched every table in our section get more and more angry, and eventually all four tables in our section got up and left the restaurant. The management made no effort to stop customers from leaving, or apologize to them for the poor service. Eventually we decided to leave as well. Fujiyama has failed epically trying to come across as a more upscale restaurant than they were before. The staff really is what makes a restaurant what it is, and the new Fujiyama has horrible new servers (who all look about 18 years old and were hired for their haircuts instead of their experience) and deplorable customer service. This was probably the worst restaurant experience I've ever had in my entire life. I will never go back to Fujiyama and I do not recommend this restaurant to anyone.
Cons: Everything about it.
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