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Businiess name:
Key Home Furnishings
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Review by:
citysearch c.
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Review content:
After searching all over for the exact entertainment center we wanted, we purchased one from Key Home Furnishings. List price was $1499. We got it on sale for $599....great deal, right? The unit has seven drawers, great for storing DVD's & VHS (yes, we still have some of those!) \r
\r
Well, after the unit was delivered, I started loading our movies into the drawers. Come to find out, two of the drawers slide open if they are more than half full!!!! I called Key to see if this could get repaired. I actually spoke to Ty, who is the owner. Ty tells me that IT'S NOT WORTH THE TIME to send someone out to fix the drawers. The reason is because we got such a great deal on the item. Then, get this, he offered our money back...saying that he could put a $699 price on the entertainment center and sell it within a day!!!! Not only did he refuse to repair the item, he offered to give us our money back, so he could sell this defected piece of furinture for $100 more to someone.\r
\r
Unfortunately, since this entertainment center is pretty much what we were looking for, we kept it....and just keep two of the drawers half full. However, when one of those drawers do slide open a bit, which they do, I curse Key Home Furnishings & owner Ty.\r
Pros: Cons eliminate any possible pros
Cons: Don't stand behind their merchandise (ZERO STARS!!!)
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